Delivery

Updated 19th June  2020

Our Distribution Centre is based near the Airport in Auckland and all Furniture deliveries are fulfilled from this point.

We will contact you via phone to book in your delivery as soon as once your new furniture is ready to be delivered and our current delivery time frames are:

  • 5-7 days for north island and Auckland regional area
  • 10-14 days for the South Island

From time to time these time frames may be extended due to shipping delays, MPI inspections, freight capacity restraints and high demand especially during sale periods. 

Freight partners

We use specialist Bulky Goods freight partners to deliver your order, after you have been contacted to book in your delivery, the Freight partner will contact you to confirm ETA of the delivery the day prior.  Please note that best endeavors are made to deliver with in these  time frames however delays can occur for reasons beyond our control such as traffic delays and your patience is appreciated.

Customer Collection

Customers are welcome to collect their new furniture products from our Distribution Centre.  Booking for this are essential so we can ensure that you order is ready for you when you arrive.  We will call you to make this booking.  

Online orders

Online orders for smaller items are facilitated with CourierPost.  For more information regarding CourierPost's health and safety procedures along with delivery updates from their network please visit https://www.courierpost.co.nz/track/delivery-delays/

 

GENERAL DELIVERY INFORMATION
We use a number of delivery partners across New Zealand to ensure we offer you the best delivery price and the most secure delivery service. If you purchase both furniture and homewares you may receive multiple deliveries as these are managed by separate delivery partners.  

Receiving Your Delivery
IMPORTANT - CHECK YOUR PURCHASE - ONCE YOU HAVE SIGNED FOR YOUR GOODS YOU HAVE ACCEPTED THAT THEY ARE NOT DAMAGED.
Drivers will place the items in the desired location as directed and then ask you to sign for receipt of the merchandise in good order. Please note that the delivery company does not unwrap your goods or remove packaging. (Except Sofas.)

It is important that you check your delivery before signing for it, check your goods match your Sales order and only sign if you are completely satisfied with the condition of the cartons or packaging. Check your goods thoroughly before signing for them. This may be a waiver of your rights to claim afterwards. You have the right to reject the delivery if you believe there are issues with the product.

If there are any discrepancies please highlight and document on the delivery docket before you sign.

The delivery staff will follow the delivery instructions you have supplied to our Sales Assistant or directions supplied when purchasing online. We cannot be held responsible for any loss of goods left unattended at your request.

Please secure any dogs you may have – thank you

Physical delivery address required as delivery is by courier

We cannot deliver to a P.O. Box address so please provide a physical address.  Delivery will be by courier or freight forwarder.  An email will be sent to you when the goods are dispatched.

Check the size of your purchase

It is important you check the size of your furniture purchase to ensure that it will fit through all doorways, lift access and entrances.  The Sales Assistant can provide the dimensions of each item to ensure your purchase will fit into your home.  Any redelivery required due to access will incur additional delivery charges and are payable prior to rebooking.

FURNITURE
Furniture items are delivered by our home delivery partners in Metro areas. While we deliver to most locations throughout New Zealand, there are may be a few locations we do not offer purchase or delivery for large items to. Please call your nearest store for further information.

Delivery cost
Our home delivery service prices start from $65 for metropolitan areas. The final delivery charge for your order will be calculated at the checkout. To view the cost of delivery for your order, please add all of the items to your shopping cart and ensure your delivery suburb or postcode is correct. Please note that some areas are outside our normal delivery areas. Please Contact Us or call your nearest store for further information. 

Extra Large deliveries

Deliveries over 4 cubic metres will incur additional charges.

To ensure your furniture is going to fit into your home please use our Guide for Successful Delivery.

If you think your order may be an extra large delivery, please contact us or call your nearest store for further information.

Delivery tracking

Once your items are available for delivery, our home delivery partner will contact you to book a delivery time. To get an update on your furniture delivery please call your nearest store.

Storage & missed deliveries

Please note: If you miss your furniture delivery, you will be charged a redelivery fee.  We always call prior to your delivery date to ensure you will be available to receive the item, so if you know that you are not going to be available, please let us know.

You must collect or take delivery of the products within 14 days from the day that we notify you that they are available. If you fail to do so, freedom may charge storage fees of $50 per delivery per week and/or cancel your order.  

Damaged on Delivery

If your item is damaged during delivery, we will repair or replace it, free of charge.  If you believe your purchase was damaged during delivery, please call our customer service team on 0800 373334.  

HOMEWARES

Delivery cost

The final delivery charge for your order will be calculated at the checkout. To view the cost of delivery for your order, please add all of the items to your shopping cart and ensure your delivery suburb or postcode is correct.

Delivery times

Delivery times vary by stock availability and by postcode. Products can either be 'in stock' or 'available to order'. This is listed on each product detail page.

'In stock' products will be processed within 2 business days and you will receive them within 5-7 days for metropolitan areas, or 7- 10 business days for regional areas

Delivery tracking

You will receive a notification email when your homewares items have been despatched. You can track your delivery by going to the 'ORDERS' tab in your account.   

Damaged on Delivery

If your item is damaged during delivery, we will repair or replace it, free of charge.  If you believe your purchase was damaged during delivery, Please Contact Us or call your nearest store for further information. 

 

Delivery Fees 

Homewares & Gift Cards (Excludes Rugs & Lighting)

From $5.00 NZD

Furniture - Small Parcel Items (Including Rugs & Lighting

From $65.00 NZD

Furniture - Big Ticket Items up to 4.0m3

From $95.00 NZD

Furniture - Oversize Delivery Big Ticket items over 4.0m3

From $195.00 NZD

 

 

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